Refund policy

We want you to love your Sojourn pieces. We accept returns for orders shipped within Canada and the United States when requested within 14 days of delivery. If something isn’t quite right, we’re here to help.

Return Eligibility

To be eligible for a return, items must:

Be unworn, unwashed, and unused
Have all original tags attached
Be returned in original packaging
Be free of stains, odors, or damage

For hygiene reasons, swimwear must be tried on over undergarments. Any items that do not meet these conditions will not be accepted. No exceptions.

Return Window

Returns must be requested within 14 days of delivery. Requests made after this period will not be accepted.

How to Start a Return

Email hello@sojourn-swim.com within 14 days of receiving your order
Include your order number and the item(s) you wish to return
Once approved, you’ll receive return instructions and a prepaid label. The cost of the return label will be deducted from your refund.

Restocking & Return Shipping Fees

A $5 USD restocking fee is deducted from approved refunds (per order)
The restocking fee is waived for exchanges
We provide a prepaid return label; the cost of this label is deducted from your refund
If a return brings your order below the free shipping threshold, the standard shipping fee will be applied and deducted from your refund.

Exchanges

We're happy to offer exchanges for a different size or color of the same style. Exchange eligibility is the same as returned items. Exchanges are subject to availability. If your requested size or color is out of stock, we'll let you know your options (including a refund, if preferred).

Refunds

Once your return is received and inspected, we'll notify you by email
Approved refunds are issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or provider
If your return doesn't meet the conditions above, we'll ship the item back to you, and the shipping cost will be your responsibility

Final Sale Items

Items marked as Final Sale are not eligible for return or refund.

International Orders

International orders (outside Canada and the United States) are final sale and not eligible for return or exchange.

Faulty or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at hello@sojourn-swim.com with your order number and photos, and we’ll make it right.